Our Students Speak Up About the Service Outage

Rather than sharing student comments on courses this month, the Wilmette Institute has selected some of the seventy plus encouraging e-mails it received when it announced that our Moodle course management system was down and courses were not available. The response was overwhelming, and the Institute cannot express its gratitude strongly enough. Each comment is from a different learner. We have made them all anonymous.

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“Victory follows crisis!”

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“Of course there would be unexpected delays and difficulties in the system; any change is fraught with potential unexpected consequences, but those of us who work in the computer industry are more than used to these issues; we routinely expect them from time to time. . . . The world will go on, and so will the course participants. I am just so grateful that there is such an avenue for study of the Faith.”

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“Thank you for the detailed update.  These things happen–we really are in the infancy of information services.  Not to worry–the Wilmette Institute is not irreparably tarnished; this is just a bump in the road. The next generation, whose members will have grown up with computers since they were toddlers, will be much less likely to have this problem. I am sure soon all will be fixed.”

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“Even though I am not taking a class now, I sent some prayers and knew it would all be resolved just when it was supposed to be resolved. These things happen. We can all adjust and become more appreciative and grateful when they all work correctly! You all do such a high quality program with these classes. Thanks to everyone for this service to humankind!”

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“In the very significant process of making available courses for people around the world to study the Baha’i writings and other important topics, this is nothing but an insignificant and eventually resolvable technical difficulty. No one is going to die or be maimed, and everyone is having the opportunity to practice patience–just like we tell our children when they have to wait for their turn on the swing or something happens that they don’t like.”

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“Here in Cameroon we say “ashia for all this wahala.” Ashia is a pidgin word that means so many things like sympathy, encouragement etc. Briefly it is one of those words that is multipurpose. “Wahala” is trouble. Sure this will pass; we only need to be patient.”

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“Thank you so much for all you are doing. Love computers–when they work, they are fantastic, but they can choke on a dust mote, some days! . . . But on the bright side, this delay means I can go see my grandkids in California without fear that I will fall too far behind everyone else!”

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“I have experienced these kinds of melt downs and had limited resources (both financially and access to staff who knew) to remediate the situation, and it is absolutely a nightmare. The good news is you have a very kind audience in the Baha’is. I am just fine with waiting and I am sending you my love and prayers.”

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“These problems are always a risk–we will all survive!”

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“Many prayers winging their way to you and your team tonight and tomorrow for the fixing of Moodle. This too shall pass.”

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“Although an inconvenience, this has, in fact, worked to my advantage. The new letter from the Universal House of Justice to the Counselors has demanded much of my attention, so this reprieve is actually good. Look forward to working on the course once it’s up and running. Greetings from Iceland.”

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“Thank you for your strenuous efforts. . . . it is worthwhile as the software is a very effective way to connect a lot of threads together and enable us to go back and catch up on what we missed. I trust that in due course the program will work, and we will be back up and running. Could there just be an extension to the dates that the courses are open?”

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“Thank you so much for your intense efforts as well as the labors of all those working with you. The Wilmette Institute is such a magnificent achievement, this little scratch doesn’t even show.”

 

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